Cancellation policy
Subscription & Cancellation Policy
Some items in our store may be offered as a subscription or a pre-order. This policy explains how you can manage or cancel these types of purchases.
Subscriptions
When you purchase a subscription, you will receive repeat deliveries based on the product and delivery frequency you select.
Your payment details will be stored securely, and you will be automatically charged according to your selected subscription plan.
Subscription details:
- ✓ Cancel anytime through your Customer Portal
- ✓ Automatically charged every 1 month
- ✓ Delivery: Every 1 month or Every 2 months
- ✓ No discount is associated with subscription purchases
1. Billing Cycle
Subscriptions are billed automatically every 1 month or every 2 months according to the selected subscription plan. Customers will be charged at the beginning of each billing cycle.
2. Cancellation Policy
Customers can cancel their subscription at any time through their Customer Portal.
Once a subscription is cancelled, no further subscription renewals or charges will be made after the cancellation takes effect.
3. Modifications
Customers may modify their subscription, including product selection and delivery preferences, through the Customer Portal where available. Changes are subject to product availability.
4. Failed Payments
If a payment fails, we may attempt to process the payment again. Continued failure to complete payment may result in suspension or cancellation of the subscription.
5. Exceptions
Exceptions to this policy may be granted at the sole discretion of Dr Fel’s Naturals under special circumstances.
6. Agreement
By enrolling in a subscription, customers acknowledge and agree to the subscription terms, including recurring monthly billing, monthly delivery or 2 months, and the ability to cancel at any time through their Customer Portal.
Please note: Subscription purchases do not include any additional discount or special pricing unless otherwise explicitly stated for a specific promotion or product.
For any questions or support, please contact our customer service team.
Pre-orders
When you place a pre-order, you are purchasing a product that is currently out of stock or not yet available for immediate shipment but is expected to become available at a later date.
Depending on the pre-order terms, we may collect no payment, a partial payment, or the full payment at checkout. If a partial payment is collected, the remaining balance may be charged when the product becomes available and is ready to be fulfilled.
Cancellation of Pre-orders:
You may cancel a pre-order at any time before it has been fulfilled or shipped. If you have made a partial payment, any applicable refund will be processed according to the terms of the pre-order.
Once a pre-order has been fulfilled or shipped, it can no longer be cancelled. However, you may request a return or refund in accordance with our Returns & Refunds Policy.